Returns & Refund Policy

Last updated: August 19, 2026

At Neon Bloom, we want you to love what you order. Because we sell both living plants and made-to-order merchandise, our return policies vary depending on the type of product you purchase.

Live Plants

Plants are living products, and some natural changes can occur during shipping. For this reason, all live plant sales are final and we do not accept returns or exchanges due to change of mind, plant appearance, size expectations, or normal changes that may occur during transit.

We understand that shipping can be stressful for plants, though. If your plant arrives with significant damage or in an unrecoverable condition, please contact us within 24 hours of delivery.

To help us resolve the issue, please provide:

• Your order number

• Clear photos of the plant

• Photos of the packaging and shipping box

• A brief description of the issue

Once we receive your claim, we will review the condition of the plant and determine the appropriate resolution. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Plant Shipping & Weather

Plants may experience some temporary stress during shipping, including drooping, yellowing, leaf damage, or other cosmetic changes. These conditions do not necessarily mean that a plant is unhealthy or unable to recover.

Because plants are sensitive to extreme temperatures, we strongly encourage customers to consider weather conditions when placing an order. Neon Bloom is not responsible for plant damage resulting from extreme temperatures, delays after delivery, or improper care after the package has been delivered.

If severe weather may affect your shipment, please contact us before ordering so we can discuss available options.

Merchandise

Our apparel, hats, accessories, drinkware, and other merchandise may be produced specifically for your order through our production partner.

Because these products are made to order, we do not accept returns or exchanges for incorrect size, color selection, change of mind, or buyer's remorse.

However, if your merchandise arrives:

• Damaged

• Defective

• Incorrectly printed

• With a manufacturing error

• Different from the item you ordered

please contact us within 7 days of delivery.

Please include your order number and clear photos showing the issue. We will review the claim and, when appropriate, arrange a replacement or refund.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your order.

Neon Bloom is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delivered Packages

Once tracking confirms that a package has been delivered to the address provided at checkout, Neon Bloom is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost in transit or has not arrived within the expected delivery window, please contact us and we will do our best to help investigate the shipment.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Because some products are processed quickly and merchandise may be made specifically for your order, we cannot guarantee that changes or cancellations will be possible once an order has entered processing or fulfillment.

Contact Us

If you have an issue with your order, please reach out to us with your order number and photos when applicable. We're always happy to take a look and work toward a fair solution.

Neon Bloom
Grow bold. Live loud.